TEGOTRENDPrivacy Policy
Privacy at a glance
- W2m trading LLC is the controller of personal data collected through TegoTrend: the website, the TegoTrend web app, the TegoTrend apps for iOS and Android, and the TegoTrend Telegram bot.
- We collect what we need to run your account and the features you use: account details, broker-connection details (including your MetaTrader 5 password, which we store encrypted), trading data synced from your broker, AI conversations including voice, community content, payment records, and device and usage data.
- When you use the AI assistant, your messages and the account context needed to answer them are processed by our AI providers, OpenAI and Google. The app asks for your agreement before your first AI conversation.
- We do not sell personal data, we do not show third-party advertising in our apps, and we do not track you across other companies’ apps or websites.
- You can delete AI conversations, remove a saved broker account, unlink Telegram and manage notifications at any time, and you can ask us to delete your account: see section 11 and how to delete your account.
- Privacy questions and requests: [email protected].
1. Who we are
This Privacy Policy explains how W2m trading LLC, operating the TegoTrend platform (“W2M”, “TegoTrend”, “we”, “us”, or “our”), collects, uses, shares, stores, and protects personal data when you use https://tegotrend.com, the TegoTrend web application, the TegoTrend mobile applications for iOS and Android, the TegoTrend Telegram bot, dashboards, APIs, subscriptions, communications, and related services (the “Services”).
W2m trading LLC is a limited liability company registered in Sharjah Media City, Sharjah, United Arab Emirates, under Commercial Licence No. 2218374.
For privacy questions or rights requests, contact [email protected]. For general support, contact [email protected].
2. Scope
This Policy applies to visitors, registered users, subscribers, creators, affiliates and partners, prospective customers, support contacts, and individuals whose personal data is processed through a connected account or authorised integration. It applies to the TegoTrend apps distributed through the Apple App Store and Google Play in the same way as to the website and web app.
Your broker, payment providers, app stores, Telegram, AI providers, and linked websites have their own privacy practices. This Policy does not replace their notices. The AI Data Notice, shown in the app before your first AI conversation, gives more detail about the AI assistant and supplements this Policy.
3. Personal data we collect
3.1 Account and sign-in information
Email address, password (we store only a one-way hash, never the password itself), first name, and the referral link or code you used to join, if any. Optional profile details you choose to add: display name, username, profile picture, short bio, age, language, time zone, trading experience and style, preferred markets and instruments, and risk preferences. Account security settings, including whether two-factor authentication is enabled and the secret that generates your codes.
If you sign in with Google, Google shares your Google account identifier, email address, and first name with us.
3.2 Broker connection and trading data
To connect a MetaTrader 5 account, you give us its login number, server, and password (a master or investor password). We encrypt the password before storing it and use it only to establish and maintain the connection you request. You can view your saved connection details after signing in, and removing the saved account deletes them.
Through that connection we receive and display account information such as the account currency, balance, equity, margin, open positions, and pending orders. We keep a copy of the trading history we sync from your broker (opened and closed positions, instruments, volumes, prices, profit and loss, and timestamps) to provide your journal, portfolio analytics, and reports. We also store the journal notes, chart layouts, indicator settings, scripts, and reports you create.
When you submit or confirm an order, including an order proposed by the AI assistant, we send it to your broker and keep a record of the instruction, your confirmation, and the broker’s response.
If you create a TegoTrend demo account, we open it with our demo-account partner, Deriv, and share your name and email address with Deriv for that purpose.
TegoTrend is not designed to receive withdrawal credentials, private keys, seed phrases, or authority to transfer your assets. Never share them with us.
3.3 AI assistant, voice, and images
When you use the AI assistant (“Tego”), including through the Telegram bot, we process your messages and questions, images you attach, voice notes, live voice conversations, the assistant’s responses, conversation summaries, the feedback and ratings you give, and preferences the assistant saves to personalise later answers.
To answer account-specific questions and prepare requested actions, the assistant can also use your profile details (such as your first name, age, experience, and risk preferences) and connected-account information (such as the account login and server, balance, equity, margin, profit and loss, open positions, and recent trades).
Voice notes are converted to text: we keep the transcript with your conversation but not the audio recording. Live voice conversations are streamed for processing; we do not keep the audio, but we may keep a text record of the conversation. For images you attach, we keep a reduced-size copy with the conversation.
Do not submit passwords, private keys, seed phrases, withdrawal credentials, unnecessary identification documents, confidential third-party data, or information you do not have permission to provide.
3.4 Community and creator content
If you are approved as a creator, your creator name, profile picture, trading style, and the Market Signals you publish are shown to other signed-in users. A Signal includes the instrument, direction, entry, stop-loss and take-profit levels, your summary and analysis image, later updates, and performance statistics. While the position behind a published Signal is open, its live profit or loss, current price, and account currency are shown to the users following it. Your broker login, server, and ticket numbers are not shown.
If you turn on Telegram distribution, your published Signals, including your creator name and chart image, are posted to the Telegram channels or groups you choose and may also be posted to the TegoTrend Telegram Signals channel.
We also record which Signals you view, unlock, or prepare.
3.5 Notifications and linked services
Your notification preferences and delivery records, including the emails we send you. If you link Telegram, your Telegram user ID and username, and the messages and commands you send to the TegoTrend bot. If you allow push notifications in a TegoTrend app, a push token for your device together with its platform and device name.
3.6 Payments and billing
Plan, billing period, prices, amounts, currency, payment method type, payment status, transaction and invoice identifiers, receipts, refunds, disputes, credit balances, and fraud signals. Card details are entered directly with our payment provider: our servers never receive your full card number or security code.
Card payments, including Apple Pay and Google Pay, are processed by Stripe, and digital-asset payments are processed by Cregis. We share your email address, account identifier, and the purchase details with the provider you use, and that provider may collect payment, wallet, or identity-verification information directly from you under its own privacy terms. If a purchase is made through the Apple App Store or Google Play, Apple or Google processes the payment under its own terms and tells us the purchase status.
3.7 Affiliate and partner programme
If you apply to or join the affiliate or partner programme: your application details (such as name, company, website, and country), payout details (a bank account or a digital-asset wallet), tax information (such as legal name, entity type, country, the last four digits of a tax identification number, and form references), and your commission and payout records.
When someone opens a referral link, or signs up while the programme is active, we record the referral, set a referral cookie, and store keyed hashes of the IP address and of device and browser signals, together with the referring page and the country derived from the IP address, to attribute referrals and prevent fraud. Referrers see a referred client’s plan, sign-up date, and purchases, but not the client’s name or email address unless the client agrees.
3.8 Device, usage, and technical information
IP address, browser and device type, operating system, app version, device name, an app installation identifier, session identifiers, sign-in times and results, and security events. How you use the AI assistant, such as the page, instrument, and timeframe in view and the starter prompts and ratings you choose. Error reports, which include technical details and the address of the page where an error occurred. Our server logs can include short excerpts of requests; we use them only to diagnose problems and secure the Services.
3.9 Support and communications
Support tickets (category, subject, and message), emails and other messages you send us, complaint records, and information used to verify a request.
3.10 Information from other sources
Your broker, through the connection you authorise; Google, if you sign in with Google; Telegram, when you link it; payment providers and app stores, about payment status and fraud signals; and referral partners, about referral outcomes.
4. How we use personal data
We use personal data to:
- create, authenticate, secure, and administer accounts, including two-factor authentication;
- connect to your broker, display your account information, and send the orders you submit or confirm;
- provide charts, indicators, scripts, journals, portfolio analytics, reports, and other requested functions;
- provide the AI assistant, including voice and image features, and keep your conversation history and preferences;
- publish creator profiles and Market Signals and show them to other users;
- send notifications through the channels you choose, such as in-app, email, push, and Telegram;
- process subscriptions, credits, payments, renewals, refunds, invoices, and disputes;
- run the affiliate and partner programme, attribute referrals, and pay commissions;
- secure the Services, detect abuse, investigate incidents, prevent fraud, and enforce our Terms;
- diagnose errors, measure performance, improve usability, test features, and develop the Services;
- respond to support requests, complaints, rights requests, and legal notices;
- send essential service, security, billing, and legal communications;
- send marketing where permitted and according to your choices;
- comply with legal, tax, accounting, regulatory, and law-enforcement obligations; and
- establish, exercise, or defend legal claims.
5. Legal grounds
Depending on your country and the purpose, we rely on one or more of the following grounds:
- performance of a contract or steps requested before entering into a contract;
- compliance with a legal obligation;
- our legitimate interests or those of another party, balanced against your rights, including security, fraud prevention, service improvement, support, and business administration;
- your consent, including for AI processing, optional marketing, push notifications, or another use where consent is legally required; and
- establishment, exercise, or defence of legal claims, or another ground available under applicable law.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.
6. AI processing and your consent
Before your first AI conversation, the app asks you to review and accept the AI Terms and the AI Data Notice. When you use AI features, the information described in section 3.3 is sent to our AI model providers to generate responses, understand images, transcribe voice, and produce speech:
- OpenAI: text conversations, image understanding, voice transcription, speech, and live voice.
- Google (Gemini API): text conversations, image understanding, voice transcription, speech, and live voice.
Which provider handles a request depends on the feature and on our current configuration. Providers may keep content for a limited period under their own terms, for example to detect abuse. We do not authorise third-party AI providers to use private connected-account data or private prompts to train their general-purpose models unless we separately explain the proposed use and obtain any consent required by law.
AI output may involve automated analysis or profiling of market or portfolio characteristics. TegoTrend does not intend to make solely automated decisions that produce legal or similarly significant effects about you, such as approving credit, determining employment, or deciding whether you may trade. The assistant can prepare a proposed order, but an order is sent to your broker only after you confirm it.
You can stop using AI features at any time and delete your conversations as described in section 11. You may contact [email protected] with questions about AI processing or to exercise rights available in your jurisdiction.
8. International transfers
W2M is established in the United Arab Emirates. Our main application servers and databases are hosted in Germany, and our service providers, AI vendors, payment providers, and integration partners process personal data in other countries, including the United States.
Where applicable law requires safeguards for international transfers, we use appropriate mechanisms such as contractual protections, transfer assessments, adequacy decisions, or another lawful method. No transfer mechanism can eliminate all jurisdictional risk.
9. Data security
We use administrative, technical, and organisational measures designed to protect personal data, including:
- encrypted connections (HTTPS/TLS) between your device and our servers;
- one-way hashing of account passwords, and encryption of broker passwords before storage, which are decrypted only to connect to your broker;
- payment card details that never reach our servers;
- access restricted to authorised personnel and systems, with logging of account and trading actions;
- optional two-factor authentication and temporary lockouts after repeated failed sign-ins; and
- encrypted backups.
No online service is completely secure. You are responsible for using a strong unique password, protecting your devices, enabling available security features, and notifying us promptly of suspected compromise. If a security incident affects your personal data, we will notify you and the relevant authorities where applicable law requires.
10. Retention
We keep personal data only for as long as needed for the purposes in this Policy. The main retention periods are:
| Data | How long we keep it |
|---|---|
| Account and profile information | While your account exists; deleted or anonymised within 30 days of a verified deletion request, except as set out below |
| Saved broker connections, including encrypted passwords | Until you remove the saved account or your TegoTrend account is deleted |
| Synced trading history, journal notes, chart settings, scripts, and creator content | Until you delete them, ask us to delete them, or your account is deleted |
| AI conversations, voice-note transcripts, and image copies | Until you delete them; deleted conversations leave your history at once and are permanently erased after 90 days, and clearing a conversation erases it immediately |
| Generated report files | 30 days |
| Notification history | 90 days, or 365 days for security, billing, and risk notices |
| Referral click data | Hashed identifiers deleted after 90 days; the referral cookie expires after 30 days |
| Security, sign-in, and audit records | While your account exists and for up to 24 months after it is deleted |
| Records of orders you submitted or confirmed through TegoTrend and the broker’s responses | Up to 7 years, to handle disputes and meet legal obligations |
| Payment, invoice, refund, credit, affiliate-commission, and tax records | Up to 7 years, as tax, accounting, and commercial-record laws require |
| Encrypted backups | Overwritten on a rolling schedule within 12 months |
We may keep information longer where it is needed for an open complaint, dispute, investigation, or legal claim, or where the law requires it. When data is no longer required, we delete or anonymise it.
11. Deleting your account and data
To delete your account, email [email protected] from the email address you use to sign in, with the subject “Delete my TegoTrend account”. You do not need the app to make the request. We confirm the request, may ask you to verify it from your registered email address, and complete the deletion within 30 days. We email you when it is done. The full steps, including what we delete and what we keep, are on our account deletion page.
Deleting your TegoTrend account does not close positions, cancel orders, or close your account with your broker, and it does not cancel a subscription billed through the App Store or Google Play. When we delete your account, we also ask our service providers to delete the personal data they hold for us.
You can delete some data without deleting your account: delete or clear AI conversations, remove a saved broker account, unlink Telegram, turn off notifications, remove your profile picture, or email us to delete other specific data.
Deactivating your account in Settings signs you out and blocks sign-in but keeps your data. It is not deletion.
13. Marketing
We may send product updates, educational content, or promotional communications where permitted by law and according to your choices. You may unsubscribe through the message link or contact [email protected].
We will continue to send necessary service, billing, security, or legal communications even if you opt out of marketing.
14. Your rights and choices
Depending on your location and applicable law, you may have rights to:
- receive information about processing and obtain access to personal data;
- correct inaccurate or incomplete data;
- request deletion;
- restrict or object to processing;
- withdraw consent;
- receive certain data in a portable format or request transfer where technically feasible;
- object to certain automated decisions or request human review where applicable;
- opt out of direct marketing; and
- complain to an applicable data-protection or regulatory authority.
You also control what the apps can access. The microphone is used only when you record a voice note or start a voice conversation, the photo library only when you choose an image to attach, and notifications only if you allow them. You can change these permissions at any time in your device settings; the related features stop working until you allow them again. You can also change notification channels, unlink Telegram, and remove saved broker accounts in the app.
Submit a request to [email protected]. We may need to verify your identity and authority before acting, and we respond within the time required by applicable law. Receipts, payment statements, and trade reports can be downloaded in the app; for a full copy of your personal data, email us. Rights are subject to lawful exceptions, including security, record-retention, legal claims, and the rights of others.
15. EEA and UK information
Where the EU General Data Protection Regulation, UK GDPR, or similar law applies, W2M acts as controller for the core TegoTrend user relationship. Service providers generally act as processors or independent controllers depending on their role.
You may lodge a complaint with the supervisory authority where you live, work, or believe an infringement occurred. Any representative or additional jurisdiction-specific contact required by law will be identified in an applicable local notice.
16. Children
TegoTrend is intended only for persons aged 18 or older. We do not knowingly offer accounts to children. If you believe a child has provided personal data, contact [email protected] so that we can investigate and take appropriate action, including deleting the account.
17. Third-party websites and services
Brokers, Stripe, Cregis, Apple, Google, Telegram, AI providers, and other third-party services operate under their own terms and privacy notices. Review those notices before providing information directly to them.
18. Business transfers
If W2M is involved in a merger, acquisition, financing, reorganisation, sale of assets, or similar transaction, personal data may be disclosed or transferred subject to appropriate confidentiality, notice, and legal requirements.
19. Changes to this Policy
We may update this Policy to reflect changes in law, technology, providers, or the Services. The revised version will be posted at this address with a new effective date. Where changes are material or the law requires it, we will tell you in the app or by email before they take effect.
20. Contact
Privacy requests, including account deletion: [email protected]
General support: [email protected]
Security reports: [email protected]
Telephone: +971 52 652 3026
Website: https://tegotrend.com
Controller: W2m trading LLC, Commercial Licence No. 2218374, Sharjah Media City, Sharjah, United Arab Emirates.