TEGOTREND

Delete your TegoTrend account

For the TegoTrend apps on the App Store and Google Play, the TegoTrend web app, and the TegoTrend Telegram bot

Developer: W2m trading LLC (TegoTrend) | Effective date: 12 October 2026

How to request deletion

Email us from your sign-in address. Send an email to [email protected] from the email address you use to sign in to TegoTrend, with the subject “Delete my TegoTrend account”. You do not need the app to make the request.
Confirm it is you. We reply to confirm we received your request. We may ask you to confirm it from your registered email address before we delete anything. We will never ask for your password, your two-factor codes, or your broker password.
We delete your account within 30 days of your confirmation and email you when it is done. Deletion is permanent and cannot be undone.

Before you request deletion

Your broker account stays open. Deleting your TegoTrend account does not close positions, cancel pending orders, or close your account with your broker. Manage them with your broker first.
Subscriptions. We cancel any subscription billed by TegoTrend as part of the deletion, so it does not renew. Fees already paid are handled under the refund terms in our Terms of Service. A subscription bought through the App Store or Google Play must be cancelled in your app-store account settings; deleting your TegoTrend account does not cancel it.
Keep what you need. Download any reports, receipts, or payment statements you want to keep. We cannot restore them after deletion.
Affiliates and partners. Contact [email protected] about any unpaid commissions before you request deletion.
Creators. Your creator profile and published Market Signals are removed for everyone, including users who unlocked them.

What we delete

Your profile and sign-in details: email address, name, password hash, profile picture, preferences, and two-factor authentication settings.
Saved broker connections, including the encrypted MetaTrader 5 passwords.
Your synced trading history, journal notes, chart layouts, indicator settings, scripts, and generated reports.
AI conversations, voice-note transcripts, image copies, conversation summaries, and assistant preferences.
Your creator profile and published Market Signals.
Notification preferences, device push tokens, and your Telegram link.
Support tickets that are not needed for an open complaint or dispute.

Where we must keep a record for one of the reasons below, we remove or replace the details that identify you wherever we can. We also ask our service providers to delete the personal data they hold for us.

What we keep, why, and for how long

Data kept after account deletion
Data	Why we keep it	How long
Payment, invoice, refund, and credit records; affiliate commission and tax records	Tax, accounting, and commercial-record laws	Up to 7 years from the transaction
Records of orders you submitted or confirmed through TegoTrend and the broker’s responses	Handling disputes and complaints, and meeting legal obligations	Up to 7 years from the order
Security, sign-in, and audit records	Protecting accounts and investigating fraud or abuse	Up to 24 months after deletion
Information needed for an open complaint, dispute, investigation, or legal claim	Resolving it	Until it is resolved
Encrypted backups	Disaster recovery only; we do not use backups to restore deleted accounts	Overwritten within 12 months

Your broker, payment providers, app stores, Telegram, and AI providers keep their own records under their own policies. Contact them directly about data they hold.

Delete some data without deleting your account

AI conversations: delete a conversation in the assistant’s history. It leaves your history at once and is permanently erased after 90 days. Clearing a conversation erases it immediately.
Broker accounts: remove a saved account on the Accounts page. Its login and encrypted password are deleted immediately. Trading history synced from it stays until you delete your TegoTrend account or ask us to delete it.
Telegram: unlink Telegram in Settings to end the bot’s access to your account.
Notifications: turn off notification channels in Settings, or turn off push notifications in your device settings.
Profile picture: remove it from your profile at any time.
Anything else: email [email protected] to ask us to delete specific data, such as your synced trading history or support tickets.

Deactivating is not deleting

Deactivating your account in Settings signs you out and blocks sign-in, but keeps your data so that support can reactivate the account. To erase your data, request deletion as described above.

Questions

Account deletion and privacy: [email protected]

Help with your account: [email protected]