Frequently asked questions

TegoTrend is a technology and analytics platform: professional charts, AI-assisted market research, portfolio analytics, and trading tools that work with your own broker account. It is not a broker, investment adviser, portfolio manager, custodian, or trading venue — it does not manage client funds.

MetaTrader 5 (MT5) accounts today, with more platforms planned. You can search any reachable server by broker name or enter a server address directly, and TegoTrend verifies your credentials with the broker before saving the connection.

Any broker on a supported platform whose server is reachable — there is no fixed broker list. If your broker gives you account credentials for a supported platform, you can connect that account.

No. Every plan — including the Free Trial — lets you create a Deriv demo account from inside the platform, with a practice balance of $25,000, $50,000, $100,000 or $200,000 and fixed account leverage of 1:1,000. Broker confirmation is required; individual instruments may have different leverage limits. No card and no real deposit are required.

In your browser, on desktop, tablet and phone. There is nothing to install, and the workspace reorganizes itself for the screen it is on.

The AI Market Research Assistant is connected to 51 governed AI assistant actions across research, charting, risk, reporting, and user-confirmed trade preparation. It can read live prices and technical indicators, render charts, review your open positions and history, calculate position sizes, check portfolio exposure, manage watchlists, write journal entries, and prepare orders for your confirmation.

No. The assistant never places orders on its own. When you ask it to prepare a trade, it creates a pending order card that shows every parameter — and nothing reaches the broker until you explicitly confirm it. Chat-prepared orders expire after 5 minutes if unconfirmed. You are always the one making the trading decision.

AI-generated market research — not investment advice. Always do your own analysis before trading. AI output is for information and education and can be wrong, incomplete, or outdated. It is not a personal recommendation or an instruction to trade.

Yes. Voice Notes come with every AI Trader plan, and Live Conversation with Tego comes with every AI Trader plan. You choose from 6 language and dialect options — English, Standard Arabic, and Egyptian, Saudi, Emirati and Lebanese Arabic — and Tego answers in the option you chose. You can interrupt at any time, and any order it proposes waits for your confirmation.

Yes. Upload a chart image in chat and the assistant analyzes what is visible — structure, levels, and patterns — in the context of your conversation, as additional research input for your own decision.

Yes. The assistant tunes its depth, starter prompts, and quick actions across beginner, intermediate, and advanced trader levels, derived from your profile and activity, with 5 assistant modes for different workflows — from analysis to journaling to coaching.

Encrypted at rest with symmetric encryption. The platform fails closed: if the encryption key is not configured, it refuses to store broker credentials at all rather than saving them unprotected. Your browser never holds broker credentials — charts and trading use short-lived, permission-scoped session tokens.

No. TegoTrend does not hold client funds and is not designed to obtain withdrawal authority. Deposits and withdrawals only ever happen at your broker, under your broker's own authentication. Never share withdrawal passwords or private keys with anyone claiming to represent the platform.

Yes — authenticator-app (TOTP) two-factor login with QR provisioning. You can also review active sessions and revoke any of them (or all others) from settings at any time.

Repeated failed sign-ins lock the account temporarily (five failures triggers a 15-minute lock), IP-level rate limiting slows automated attempts, and lockouts are audit-logged. Password resets use single-use, time-limited tokens and revoke every active session on completion.

Free Trial includes 1 demo account. Paid plans hold up to 2 accounts on Starter, 4 accounts on Pro, and 6 accounts on Gold — the same on Trader and AI Trader plans, one of them the TegoTrend demo — and Extra Accounts cost $10/month on Starter, $10/month on Pro, and $8/month on Gold. Switching the active account takes one click.

Yes. Email [email protected] from the address you sign in with to request deletion — you don’t need the app. We delete your account within 30 days and confirm by email. The account deletion page at tegotrend.com/legal/account-deletion.html lists what we delete, what we keep, and for how long. Deactivating your account in settings only blocks sign-in and keeps your data.

Free Trial is $0 for 7 days. Trader plans: Trader Starter is $9/month, Trader Pro is $29/month, and Trader Gold is $47/month. AI Trader plans: AI Starter is $19/month, AI Pro is $47/month, and AI Gold is $97/month. All paid plans are billed monthly by W2m trading LLC; the full comparison is on the Pricing page.

7 days, no card: AI text chat and image analysis, a broker demo account with demo trading, live market view, portfolio view, basic analysis, free Market Signals, one saved ChartScript indicator, a simple CSV/PDF report, and the Help Center. Live trading and connecting your own broker accounts start with Trader Starter.

Yes. After you verify your email and finish onboarding, every new account receives a one-time welcome bonus of 150 AI Credits and 10 Signal Credits, valid for 30 days. Paid plans then include monthly AI and Signal Credits, and credit packs are available in the app for more.

By credit/debit card through Stripe, or with cryptocurrency. Checkout requires your explicit acceptance of the Terms of Service, Privacy Policy, and Financial Risk Disclosure — the acceptance box is never pre-ticked.

Yes. Cancel in account settings or via [email protected]. Cancelling stops future renewals; your access continues until the end of the period you've paid for.

Fees already paid are non-refundable and not prorated, except where the law requires otherwise or something different is expressly stated at checkout — as set out in the Terms of Service. Statutory cooling-off rights are always honoured.

Paid features and account capacity pause when a paid period ends without renewal — after a 72-hour grace period for a missed renewal. Your data, trade journal, and settings are kept and return when you resubscribe.

Market buy and sell, plus four pending order types (buy limit, sell limit, buy stop, sell stop). You can partially close positions, modify or clear stop-loss and take-profit, enter them in price, pips, money or percent of balance, drag SL/TP lines on the chart, and set trailing stops through the assistant's governed actions.

A maximum lot size per trade, a daily-loss limit in your account currency, and an allowed-symbol list — enforced on governed order paths.

An adaptive tolerance guard, aware of the asset class (FX, metals, crypto, indices, energies), checks conditions before an order is sent: if the spread has blown out or price has moved beyond tolerance since your quote, the order is blocked instead of submitted. Broker rejections are never recorded as fills, and duplicate in-flight orders are refused.

Open and closed trades sync automatically from your broker — matched by position ticket so closes reconcile correctly — and you can add your own notes and lessons. The AI assistant can write and search journal entries with you.

In the Notifications page inside the workspace, by email for critical events, and on Telegram once you link your account to @TegoTrend_Bot in Settings — position closes, broker connectivity, risk protection and security events included. The bot also lets you chat with Tego and review your positions, and /notifications chooses what reaches you there.

A trade a creator actually placed, published after their broker accepted the order — with entry range, stop loss, take profit, and the broker tickets behind it. Following a signal means preparing the same trade in your own account and confirming it yourself; nothing is ever placed for you. Published Signals are also posted to the TegoTrend Telegram Signals channel. A creator's success rate is shown only after 20 settled signals across 3 symbols.

Reading free Signals costs nothing. Preparing a Signal in your own account uses 1 Signal Credit from your plan's monthly allowance, and the order still waits for your confirmation. Paid Signals, which unlock with Signal Credits, are not yet available.

It analyzes the terms — levels, risk-reward, context — but it never tells you to follow or copy. AI never picks a side.

Approved creators only. Creator access is granted by the TegoTrend team, every publication starts with a real order on the creator's own account, and a creator's confirmed identity cannot be edited afterwards.

Trade on TegoTrend with a connected broker account. The program is invitation-only while it grows; when it opens to you, you confirm the name, photo and style you want to be known by, and publish from Signal Studio.

Yes — referral links, campaigns and materials, a partner ladder that grows with your active clients, and commission payments by bank or crypto. The full terms, rates and payout schedule are published on the Partners page when the program opens.

Yes. ChartScript indicators can be shared on the Marketplace as immutable release snapshots. Other members browse and install them into their own workspace, and you can unshare at any time.

Yes. The web workspace reorganizes for the screen it is on — docked panels on desktop and on an iPad-class tablet in landscape (sized for touch), overlay drawers on narrower tablets in landscape, and a bottom sheet with a compact rail on the phone or a tablet held upright — with the same layouts and journal on every screen. Phones trade in portrait; tablets work in both orientations. There is nothing to install.

A native app for iOS and Android is built and in validation. It is not yet available in the app stores and no release date is announced; the web workspace covers phones and tablets today.

Yes — Tego in text and voice works in the phone and tablet web workspace, with the same plan entitlements as on desktop.

The Help Center and FAQs are available to everyone. Starter adds in-app tickets, Pro adds priority handling, and Gold adds high-priority handling. You can also email [email protected].

TegoTrend is a technology product owned and operated by W2m trading LLC, a limited liability company registered in Sharjah Media City, Sharjah, United Arab Emirates, under Commercial Licence No. 2218374.

You must be at least 18 years old and able to enter a binding contract, and you may not use the service where access is prohibited by applicable law, sanctions, regulatory restrictions, or the platform's country-availability rules. You are responsible for checking local requirements.

The Terms of Service, Privacy Policy, and Financial Risk Disclosure are on the Legal & Risk page at tegotrend.com/legal/ — please read the Risk Disclosure before trading.